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July 2009
Press clipping from Making Money Magazine Click on the image to view a larger image in a new window. Click on the larger image to enlarge further.
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October 2008
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The national conference for this year was held at The Five Lakes Country Club & Spa in Essex. During the daytime presentation, our technicians were brought up to date with how the business is progressing further into the insurance industry. During the evening events, the Technician of the Year award was presented to a somewhat surprised Maurice Devine from Northern Ireland. Pictured on the right is Paul Turton from Maidstone who was the proud recipient of our Customer Service Award. The winner of the inaugural Dent Devils Masters golf competition was Karl Rayner. Proceeds from this event were donated to Cancer Research. |
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Spring 2008
Dent Devils commence the rollout of a bespoke electronic invoicing system in partenership with Paper IQ. Steve Peck said "We are keen to embrace this technology in order to provide our corporate clients with an accurate picture of our activities within their business. This system allows a traditional paper trail for our customers and real time electronic data collection, including signature capture without using a PDA." Complete integration with our accounts package is set to be a world first for this technology, keeping Dent Devils at the cutting edge of our industry. |
November 2007
Dent Devils are invited to attend the focus group providing feedback for the Sector Qualification Strategy of the IMI. The IMI are the industry body responsible for delivering qualifications to the Motor Industry. It is anticipated that out involvement with this will ultimately lead to a set of standards/ qualifications that will recognise quality PDR technicians. This is seen as the way forward for driving quality into our industry and driving "cowboys" out.
May 2007 Our unique MMS enquiry system is launched. Customers can now take a picture of damage on their vehicle and send it directly from their mobile phone to our Head Office at 078 666 00 666. The damage will be assessed by a fully qualified technician to determine the best method of repair. When the postcode and e-mail address is supplied along with images, the enquiry can be processed within 2 hours during the working week. Each enquiry will be handled personally by the PA of the associated technician in the UK.
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March 2007 Another 10 technicians were presented with their 10 year service award at the 2007 National Conference held at the Devere Belton Woods Resort in Lincolnshire. With some 35% of our technicians having worked with Dent Devils more than 10 years and three quarters of the entire network for more than 5 years, we can certainly back up our claim to provide the most experienced technicians in the country. The top award for Technician of the year went to Andy Fogarty for his selfless commitment to both customers and fellow technicians. This was demonstrated yet again on receiving his award, with Andy giving thanks to the many people who have helped make his business a success. |
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September 2006 Andrew Barlow has been appointed as National Accounts Manager for the network. Coming from a motortrade background, Andrew brings a wealth of experience from running Dealerships within a PLC environment. His appointment will consolidate Dent Devils position as the No1 supplier of PDR solutions to the Motor Trade in the UK. Steve Peck commented, “with the PDR Industry very fragmented, we are the only company investing in the management resource that allows our group customers to consolidate their list of suppliers. I am sure that this new position will bring benefit to both customers and technicians alike.” |
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Further Tooling Developments Due to the increasing use of aluminium in vehicle panels, we have introduced a range of tools that address the issue of metallic cross contamination during repair. The differing elastic properties of aluminium make it extremely difficult to effect high quality repairs using traditional PDR techniques. As a result, we have been proactive in training our technicians in alterative processes, ensuring that we maintain our position as market leader. |
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June 2006 - The Big One  |
The Dent Devils demonstration team, including Steve Burdis, Martin Mounsey and Stuart Williams were present at the recent Subaru Owners Club Event, "The Northern Big One." |
Although there was persistent showers, that didn't stop the technicians performing many repairs on the day. Funds were also raised for Cancer Research UK. |
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January 2006.
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To support and assist our growing network of franchisees, Dent Devils have appointed Steve Lamb and Gary Matthews to the positions of Operations Managers. Both Steve and Gary have been franchisees for over eight years and have proven to be extremely proficient technicians. Their technical expertise and understanding of customer requirements will ensure continued high standards of service as supplying partners to most of the top dealer groups across the UK.
Managing Director, Steve Peck (standing) with Steve Lamb (left) and Gary Matthews. |
October 2005.
Celebrations were in full swing at the Marriot Forest of Arden resort on the 22 nd October as the full might of Dent Devils celebrated another year and further business advancements. So far this year Dent Devils have successfully repaired nearly 150,000 vehicles despite a general slowdown in the motor industry as a whole.
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The events of the day started with a presentation by Steve Peck (Managing Director) to Kenny Lovick from Norwich who joined Dent Devils as the first franchisee over 10 years ago. Joining Kenny on the podium, having also been with the company now for over 10 years, were Dave Green (Herts), John Annable (Northants), Mike Price (Staffs), Mark Mulberry (Devon/ Cornwall) and Ian Jeffries (Surrey/ Hants). |
At the evening awards ceremony Errol Francis (W.London) was awarded the "Customer Service Award" for his determination to keep all of his customers 100% happy – 100% of the time. |
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The honour of "Technician of the Year" 2005 went to Steve Burdis (Newcastle) for the concerted effort that Steve, supported by the team of Stuart Williams and Martin Mounsey, have made in the North East. Superb technical skills, good leadership qualities and strong customer satisfaction scores, Steve and his team are set to build further in the coming year.
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